Remote Connection
Start a secure remote-support session with ayaDesk.
ayaRemote can start ayaDesk remote sessions to online devices. This feature requires an active Pro license and the appropriate user permission.
Start a connection
- Open the target device from Computers.
- Verify that the agent and remote-access statuses are ready.
- Choose Remote connection.
- Allow the browser to open the ayaDesk link when prompted.
Requirements
- The target agent must be online.
- ayaDesk must be installed and running on the target.
- The organization must have an active Pro license.
- The current user must have remote-access permission.
Remote credentials are redacted for Trial accounts. Connection attempts may be logged for security and audit purposes.
User consent and privacy
Follow your organization's remote-support policy. Obtain consent from the device user before connecting whenever required.